Tech City KE Pricing and VAT Policy

Pricing Information

At Tech City KE, we strive to offer competitive pricing on all our products and services. Please note that all prices displayed on our website and advertisements are exclusive of VAT. If your county, business, or organization requires VAT to be included, you will be responsible for covering the applicable VAT charges.

Price Changes

We reserve the right to modify our prices at any time due to factors such as fluctuations in exchange rates, supplier costs, or market conditions. While prices may change without prior notice, if you have already placed an order at a specific price, we will honour that price for your purchase.

1. Introduction

These Terms and Conditions govern the use of our website and all transactions related to our products and services. Additional agreements may apply based on your interactions with us or the products and services you obtain. If there is any conflict between these Terms and an additional agreement, the terms of the additional agreement will take precedence.

2. Binding Agreement

By registering on, accessing, or using this website, you agree to be bound by these Terms and Conditions. Your continued use of the site signifies your understanding and acceptance of these Terms. In some cases, we may request explicit agreement.

3. Electronic Communication

By using this website or communicating with us electronically, you consent to receive electronic communications from us, whether via the website or email. All agreements, notices, disclosures, and other communications provided electronically fulfill any legal requirements for written communication.

4. Intellectual Property Rights

Tech City KE or its licensors own and control all copyright and intellectual property rights associated with this website, including the data, information, and resources displayed or accessible through it.

4.1 All Rights Reserved

Unless explicitly stated, no rights or licenses are granted under copyright, trademark, patent, or other intellectual property laws. This means you may not use, copy, reproduce, display, distribute, modify, reverse engineer, or commercialize any content from this website without our prior written consent, except as permitted under applicable mandatory law (e.g., quoting for fair use).

5. Newsletter

You may share our newsletter in electronic form with individuals who might be interested in visiting our website.

6. Third-Party Content

Our website may include links or references to third-party websites. We do not monitor or take responsibility for the content of these external sites. Any products or services offered by third-party websites are subject to their own terms and conditions. Opinions expressed or materials appearing on those sites are not necessarily endorsed by Tech City KE.

We are not liable for the privacy practices, content, or any damages resulting from the use of third-party sites. You assume full responsibility for any risks involved in accessing these external services.

7. Responsible Use

By accessing our website, you agree to use it only for lawful purposes and in accordance with these Terms. You must not:

• Publish, distribute, or link to malicious software.
• Use data collected from the website for direct marketing activities.
• Engage in any systematic or automated data collection activities.
• Perform any action that could harm the website’s functionality, availability, or security.

8. Account Registration

To access certain services, you may be required to register for an account. You are responsible for maintaining the confidentiality of your login credentials and agree not to share them with others. Any activity conducted through your account is your responsibility.

If you become aware of unauthorized access to your account, you must notify us immediately. If your account is terminated, you may not attempt to register again without our prior consent.

9. Refund and Return Policy

9.1 Right to Cancel

You have the right to cancel your purchase within 14 days without providing a reason.

The cancellation period expires 14 days from the date you, or a third party designated by you (excluding the carrier), takes physical possession of the goods.

To exercise your right to cancel, you must inform us through a clear statement (such as a letter sent by post, email, or our website contact form). Our contact details are provided below. While you may use the model cancellation form available on our website, it is not mandatory.

If you submit your cancellation request electronically, we will confirm receipt without delay through a durable medium (such as email).

To meet the cancellation deadline, you need to send your communication before the 14-day period expires.

9.2 Effects of Cancellation

If you cancel your order, we will refund all payments received from you, including standard delivery costs (excluding any additional costs for premium shipping options you selected), without undue delay. The refund will be processed within 14 days of us receiving your cancellation request, using the same payment method used for the initial transaction unless otherwise agreed.

You must return the goods to us or an authorized representative without undue delay, and no later than 14 days from the date you notify us of your cancellation. The deadline is met if you send back the goods before the 14-day period expires.

We may withhold the refund until we have received the returned goods or you provide proof of their return, whichever occurs first.

You will bear the direct cost of returning the goods.

You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the products.

Certain items may not be eligible for return due to legal restrictions. We will notify you if this applies to your purchase.

10. Idea Submission

Please do not submit any ideas, inventions, or intellectual property to us unless we have a written agreement regarding intellectual property or a non-disclosure agreement. If you share such content without an agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, publish, and distribute your content in any media.

11. Termination of Use

We reserve the right to modify, suspend, or discontinue access to our website or services at any time without liability. You acknowledge that we are not responsible for any data loss, feature removal, or loss of access resulting from such changes.

You are prohibited from bypassing any access restriction measures on our website.

12. Warranties and Liability

This website and its content are provided “as is” and “as available,” and may contain errors or inaccuracies. We disclaim all warranties, express or implied, including but not limited to accuracy, availability, and reliability of the content.

We do not guarantee that:

• The website or its content will meet your requirements;
• The website will operate uninterrupted, error-free, or securely.

We are not liable for direct or indirect damages arising from the use of our website, including but not limited to loss of profits, data, or property.

Unless stated in a separate contract, our maximum liability to you will be limited to the amount you paid for the relevant product or service.

13. Privacy

To access certain features of our website, you may be required to provide accurate and up-to-date personal information. Our Privacy Policy and Cookie Policy explain how we handle your data.

14. Accessibility

We are committed to ensuring our website is accessible to all users. If you encounter accessibility issues, please provide us with details, and we will address them promptly.

15. Legal Compliance

Access to our website from regions where our content or services are prohibited by law is not allowed. You must comply with all applicable Kenyan laws when using our website.

16. Assignment

You may not transfer your rights or obligations under these Terms and Conditions to any third party without our prior written consent.

17. Violations of These Terms

If you violate these Terms and Conditions, we may take action including suspending your account, blocking access to our website, or pursuing legal action.

18. Force Majeure

Neither party will be liable for any failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, government actions, or technological failures.

19. Indemnification

You agree to indemnify, defend, and hold Tech City KE harmless from and against any and all claims, liabilities, damages, losses, and expenses arising from your violation of these Terms and Conditions or applicable laws, including but not limited to intellectual property and privacy rights. You will promptly reimburse us for any damages, losses, costs, or expenses incurred as a result of such claims.

20. Waiver

Failure to enforce any provision of these Terms and Conditions or exercise any right to terminate shall not be considered a waiver of such provisions. It does not affect the validity of these Terms and Conditions or our right to enforce each provision at any time.

21. Language

These Terms and Conditions shall be interpreted and enforced exclusively in English. All communications and notices will be in English.

22. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Tech City KE regarding your use of this website.

23. Updates to These Terms and Conditions

We may revise these Terms and Conditions periodically. It is your responsibility to check for updates. The most recent revision date is listed at the beginning of these Terms. Updates take effect once posted on the website, and continued use of our site after changes have been made constitutes your acceptance of the updated Terms.

24. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Kenya. Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Kenya. If any provision of these Terms is deemed invalid or unenforceable, it will be modified or removed to the extent necessary while ensuring the rest of the Terms remain enforceable.

25. Contact Information

This website is owned and operated by Tech City KE.